Requesting a Refund

We honor all requests for refunds of the purchase price of our products within 14 days of purchase. #

After 14 days, we honor refunds on a case-by-case basis depending upon the nature of the issue.

This policy does not apply to free products or trials.

Please note that all applicable licenses are revoked after refunds are processed and the continued use of the unlicensed product after refund is not permitted.

Unity Asset Store Purchases: We must contact Unity to process any refund requests for purchases made on the Unity Asset Store. Please read the Unity Asset Store refund policy for details regarding their EULA and refund procedures. Note that Unity may require up to 10 business days to process your refund after we have contacted them.

RETURN POLICY #

Last updated 1/18/2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.


RETURNS #

All returns must be requested and timestamped or postmarked within 14 days of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels
attached.

RETURN PROCESS #

To return an item, please visit our refund request form and complete all of the information.

Complete the form within 14 days of purchase to request a refund.

REFUNDS #

Please click here to complete our refund request form.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 5 business days from the receipt of your item to process your return.

EXCEPTIONS #

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS #

If you have any questions concerning our return policy, please contact us via our contact page.

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